Visit AirIT at AAAE’s 87th Annual Conference
Join AirIT at booth #401 at the 87th Annual AAAE Conference & Exposition in Philadelphia, PA, June 7-10, 2015.
AirIT, an Amadeus company
AirIT was recently acquired by travel industry technology leader, Amadeus. With this acquisition Amadeus significantly expands its presence and its capabilities to serve the North American market, a key geography for the airport IT sector.
We encourage you to stop by AirIT booth #401 to learn more about this exciting development for the global airport industry.
AirIT CEO & Chief Technology Officer To Present:
- Tuesday, June 9, 2:30-4:00 PM
Betros Wakim, AirIT CEO/CTO, will participate on a panel session addressing the fact that the generation of non-aeronautical revenues has become a more critical and to some extent “expected” activity. As a result, airports have become more creative in identifying and affecting opportunities. The panel will discuss opportunities from tweaking traditional revenue-producing sources such as concessions, parking, as well as other potential development on airport owned property.
Betros is AirIT’s senior technology executive with more than 20 years of experience in the software & information technology industries. Betros has built and maintained an award winning, innovative, and dynamic corporate culture at AirIT, and the company has been repeatedly recognized as one of the best companies to work for in Florida by Florida Trend Magazine.
* Saturday, June 6; 9:00-10:15 AM
- AirIT-sponsored AAAE Chapter Meetings
* Sunday, June 7; 3:15-4:45 PM
- A New Take on Customer Service and the Passenger Experience
AirIT Executive Vice President, Jeff Shull, will participate in a panel discussion on how to best serve passengers through modern technology and updated communications and training at the airport?
- Airport Terminals of the Future: Future Proof or Future Shock?
Six audience-interactive sessions that will offer forward-looking perspectives, from airports, airlines, consultants, and technologists, on airport terminals of the future:
First Impressions Matter – Moderated by Paul Bowers of Airport Improvement Magazine
The curbside is many passengers’ first contact point at the airport on their day of departure. In this session, participants will gain techniques and strategies for successful proactive traffic planning. Speakers will offer a glimpse into curbside management at terminals of the future that will enhance vehicular flow with cutting-edge technologies. Curbside: The curbside is many passengers’ first contact point at the airport. Proactive traffic planning and curbside management at terminals of the future will require enhanced vehicular flow considerations and new technologies.
Setting the Stage – Moderated by Steve Wareham from Trillion Aviation
The passenger’s departure lobby arrival is the opening act for what’s to come on their Departure Day Journey. In this session, participants will explore a variety of forward-looking facility considerations. Speakers will discuss how terminals of the future will accommodate and enable positive customer experiences from both airport and airline perspectives. Departure Lobby: Once the passenger arrives in the departures lobby the customer experience begins to unfold. Departure lobbies in terminals of the future must be both aesthetically accommodating and technologically enabled.
Assume the Position – Moderated by Josh Cohn from LeighFisher
Departure Day Journey Act 2 is the passenger’s movement through the security screening checkpoint. In this session, participants will discover evolving concepts for turning these sometimes-chokepoints into efficient-flow checkpoints. Speakers will consider the right balance of security screening and queue management for terminals of the future. Security Screening Checkpoint: Secure and efficient passenger screening will continue along an evolutionary path. Security screening checkpoints in terminals of the future should be both process flexible and technically adaptable.
We’re Outta Here – Moderated by Roddy Boggus from Parsons Brinkerhoff
Departure Day Journey’s closing Act is the passenger’s concourse dwell time and boarding gate experiences. In this session, participants will hear examples of how non-aeronautical revenue generation along with terminal optimization fly in tight formation to provide benefits for all stakeholders. Speakers will highlight recent examples of repurposed concourse and hold-room facilities that will help future-proof terminals of the future. Concourse and Gates: Passenger expectations beyond the security screening checkpoint are multi-dimensional. Concourses and gates in terminals of the future will enable flexible provisioning to better address capacity-demand.
Aloha, Bienvenidos, etc. – Moderated by Kiran Merchant from DY Consultants
The international passenger’s post-flight arrivals experience is often a multilingual, multicultural journey in itself. In this session, participants will delve into options for enhancing airport facilities to ensure visitors from around the world feel welcome. Speakers will cover subject ranging from Customs & Immigration-process streamlining to onward-journey simplification for terminals of the future. International Arrivals: Passengers arriving from foreign countries will always face national barriers to entry. International arrivals areas in terminals of the future will use developing technologies for continued process improvement.
Lucy, I’m Home! – Moderated by Patrick McCue from Fentress Architects
The domestic passenger’s post-flight arrivals experience frequently tends to be a dash across the finish line. In this session, participants will share the means and methods they are already using at their respective airports that enable successful welcome home scenarios. Speakers will subsequently offer concepts for smoother, more seamless passenger egress at terminals of the future. Domestic Arrivals: Passengers arriving from domestic points of origin are motivated by easy egress from the airport. Domestic arrivals areas in terminals of the future will provide improved end-of-journey facilities and functionality.