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AirIT Business Partner Testimonials

Let AirIT’s Advanced Platform Technology Suite speak for itself. See what our airport technology partners say!

Bellingham International Airport (BLI)

“Shared-use passenger processing gives airlines the flexibility to increase or decrease their number of workstations based on flight schedule demands. This allows the airport to build fewer overall workstations while accommodating fluctuating customer demand.”

  • Daniel Zenk, Airport Director

Cancun International Airport (CUN)

“We wanted to manage what we display and make it easier for the users. Now, we can manage this information from our local site here, and the new system can manage all the airports from the same software.” [Regarding AirIT’s centralized display management system for nine Southeast Mexican airports operated by Grupo Aeroportaurio del Sureste (ASUR)].

  • Adrian Sanchez, ASUR Corporate Manager of Information Technology (March/April, 2014, Airport Improvement magazine)

Fort Lauderdale-Hollywood International Airport (FLL)

“The AirIT VAMS [Virtual Airfield Management System] system provides native integration with the AIMS [Airport Information Management System] operational database, which gives the airport a single source of data consistent with the structure of the existing database design, thus minimizing the risk of data synchronization issues.”

“The VAMS will provide video surveillance of the covered areas that will be analyzed by intelligent video software integrated with FAA data to provide a single source for all ramp-control data required to safely monitor an area. VAMS delivers a data feed to a remote location through a camera-based system to monitor both movement and non-movement areas.”

  • Angela Scott, Systems and Programming Manager, Broward County Aviation Department (May, 2014, Airport Business magazine)

“The system will cover the non-movement areas, using much of the technology that already exists. The supplier is AirIT, which will tie into the ASDE-X technology used by the FAA: AirIT was instrumental in setting up the parameters for integrating the system, the configuration and ensuring ease of use by operators. The system should be operational before the end of 2014.”

“The benefit from the system is that of improved safety and flow of air traffic on the terminal ramp. Some of the areas are highly congested at peak hours, which results in longer taxiing times to queue aircraft. Virtual ramp control will aid in the reduction of fuel consumption; it will also aid air traffic control with sequencing, improving overall safety. Myself and my staff were involved in the initial development meetings and ongoing progress meetings to design the system for Fort Lauderdale.”

“The system will be the first of its kind for an airport operator in North America.”

  • Gregory Meyer, Public Information Officer (May/June, 2014, Ramp Equipment News magazine)

Fresno International Airport (FAT)

“We knew what we wanted to do; we had a plan in place to put in as many ticket counter locations as we possibly could within the existing footprint of the building, the problem was: how do we keep all the airlines functioning while performing the rehabilitation? We rehabilitated one-half of the facility at a time – we shut one-half down completely and rebuilt it; we had all of our carriers operating in one-half of the terminal space. We didn’t have the budget for constructing a temporary facility for the ticketing operation.”

“We would seriously be looking at facility expansion to accommodate the growth that we’ve been seeing, and that is not something we like, because it would drive up our operating costs. Shared-use technology is a cost-control measure. The platform is absolutely key to meeting our needs and, ultimately, stabilizing our costs.”

“At FAT we knew we wanted to adopt the shared use platform. We had the traditional model where airlines had preferential use of the counter with their own equipment. However, that model does not provide for the maximum utilization for the facility, it just doesn’t. The other part of the equation was, we knew we were not interested in a common use system; we wanted an infrastructure platform that would allow the airlines to utilize their proprietary applications.”

“The drawback that we saw in common use was the fact that it does not provide a direct link to each carrier’s proprietary system. What we heard from the carriers’ IT departments was that they didn’t like what they considered a ‘vanilla’, or ‘bare-bones’ common use approach. The shared use system taps directly into the airline system; their airline agents have full access to the interface they’re familiar with.”

“Shared use really helps us control costs for our airline partners. We can keep our costs relatively flat and look for other ways to fund adding more gates or other infrastructure. We’re fortunate that we’ve had carriers add a lot of seats to our market. The airlines no longer provide and support their own IT equipment here; the cost of a carrier having that infrastructure here is gone. That’s a huge benefit to the airlines.”

  • Kevin Meikle, Director of Aviation (April/May, 2014, Airport World magazine)

Los Angeles World Airports (LAWA)

“All of our revenue divisions use [AirIT’s PROPworks®]; everything we invoice goes into it, such as airport commercial development, which includes properties, concessions, and residential acquisition. My Section is responsible for managing the software, so we do system administration and set up, maintain the roles and security, develop the bill rules, and are the keepers of the aviation statistics data. We enter the data and we report it worldwide, so we not only report the data to our executive management, but to the various news and press outlets as well. It also goes to the Mayor’s and Governor’s offices.”

“Aviation is a different animal than most industries. The terminology, the way we do our rates and charges; it’s been critical to have an aviation-specific solution. There are many benefits to having all of this data in a consolidated location. With the system, we are able to bring all of the information together and house it in a single database; this allows us to create reports that represent a single version of the truth. Prior to this technology, we had a very challenging time with our accounts receivables. Implementing the system has allowed us to reduce our outstanding receivables over the years significantly – so significantly, the story landed in the national papers.”

“We use ‘ticklers,’ which are automated notifications that inform us of critical dates related to tenant contracts and rent agreements. There has been a significant improvement in our overall business processes; the system provides better visibility, increased accountability, and a single version of the truth when it comes to the accuracy of the information. The tracking of insurance and deposit requirements, as well as the compliance with those requirements, is much easier.

“Management here is very happy with [PROPworks®]. After 13 years, the benefits continue to be well worth the investment.”

  • Valerie Hunter, Assistant Division Manager (June/July, 2014, AAAE Airport magazine)

Myrtle Beach International Airport (MYR)

“The entire IT backbone is managed and operated by the airport, so we can do some creative things that not only keep the costs for our airlines low, but increase passenger convenience. By maximizing the use of ticket counter and gate space, MYR was able to build a more compact facility – a strategy that lowers construction-related costs .”

  • Michael La Pier, Director of Airports (May/June, 2013, Airport Improvement magazine)

“We developed an application with AirIT to use iPads in our fuel trucks. When we build our new terminal, we installed Wi-Fi on our ramp covering all gates. In addition, we mounted iPads in the cabs of our trucks. Now, when an aircraft is fueled by our trucks, the fueler selects the airline from the drop-down menu on the iPad, which displays the airline’s flights for that day. The crew then fuels the aircraft and enters the number of gallons in the iPad application. This fueling and ground services data is instantly transferred into our accounts receivable system, allowing us to automatically generate monthly invoices by individual airlines.”

  • Scott Vanmoppes, Assistant Director of Airports (February/March, 2014, AAAE Airport magazine)

Mineta San Jose International Airport (SJC)

“We utilized shared use as a tool to move carriers around as needed during the construction period.” 

“With [traditional] common use and emulation, the airport is kind of in the middle; with visualization and shared use, we are not so much in the middle – the airline is directly connected to its native system environment. The carriers don’t want the airport in the middle of their business processes.”

  • David Maas, Director of Planning and Development (April/May, 2014, Airport World magazine)

“There was a significant cost savings with the direction we went in adopting shared use and not having to build-out; we’re talking tens of millions of dollars.”

“There was much discussion with the airlines about the lease structure, and about the IT implications – whether their IT groups would embrace shared use. The carriers had used common use systems before and they weren’t excited about it. We had to educate them on how shared use was different. It took some time, but the carriers have embraced the technology. Even if they have preferential gates, many carriers use the shared use equipment because it’s cost effective for them.”

“[With traditional common use] … there’s a significant expense on the airline side to continually have to develop these emulated versions of their host applications. With [AirIT’s] visualized shared use infrastructure platform, whenever American Airlines makes an upgrade, someone from our system provider, the AirIT group, just goes to the server, grabs the new version, uploads it, and we’re done. There’s no cost to the airlines for them to upgrade.”

“Some of us early adopters of shared use did the bulk of the work in convincing the airlines that this isn’t the same as common use/emulation. And now carriers like Alaska Airlines are asking airports to adopt shared use. It’s come full-circle. And, as our existing carriers grow, our IT infrastructure allows us to help them grow at a pace that’s comfortable for them.”

  • John Aitken, Deputy Director of Airport Operations (April/May, 2014, Airport World magazine)

Northwest Florida Regional Airport (VPS)

“At first, the auditors told us we had to have something like an Excel spreadsheet for tracking all of the airport agreements. We gave that a try, but were still missing stuff. Each of our tenant contracts is so different; they all have different terms, different formats, and different payment schedules. The typical PROPworks® implementation, before the hosted technology was developed, was cost-prohibitive for an airport this size. [AirIT’s] hosted solution really enabled us to bring this system online; we needed a scalable solution at a cost point that made sense.”

“The most tangible benefit of PROPworks® is that it not only enables the airport to manage all contracts and leases efficiently, but it also provides the ability to handle the airport’s billing and collections processes as well.”

  • Jon Morris, Administration Manager (June/July, 2014, AAAE Airport magazine)

Sacramento International Airport (SMF)

“When we looked at the alternative of doing things the traditional way with exclusive leases on gates and
ticket counters, it was going to take more brick and mortar. Instead, SMF chose to employ technology in a smart way to allow for a smaller, more efficient facility.

  • Hardy Acree, Airport Director (November/December, 2011, Airport Improvement magazine)

“The original new terminal design called for 28 gates, but shared-use technology allowed that number to be reduced to 19. That move alone saved the airport between $90 million and $100 million in construction costs.”

Baird recalls a lot of pushback from the airlines about common use when planning for the Big Build began in the early 2000s. However, “When they saw that we were operating their own reservations systems, the resistance fell, and we were able to get all of the carriers here on the system.”

  • Steven Baird, Deputy Director of Infrastructure Support and Service Delivery, Sacramento County Airport System (November/December, 2011, Airport Improvement magazine)

Southwest Florida International Airport (RSW)

“We bill something like $88 million per year using [AirIT’s PROPworks®]. We currently have some 250 active tenants in the database. The biggest value the system provides is accountability and accuracy in billing. Like many airports, we have a Properties department and a Finance department. The system effectively directs the two departments to work together. This is critical; it provides an integration point. Properties enters the contracts into the system and helps us create the terms of the agreements and the bill rules, and then Finance bills the tenants using accurate data.”

“The software has powerful notifications functionality. For example, if I want a list of every agreement with contract expirations due in the next thirty days, I can get that very easily. I can now get a weekly report on any agreement that’s due for a CPI (consumer price indexing) increase in the next 30 days; that way I can notify the tenants that their rent is going up.”

“We put all non-aeronautical revenue in the system, including restaurants, retail revenue, gas-stations, hotels, and airport parking. The system also provides monthly statistical data, as well as historical data that allows us to forecast and better manage our budget. I can look at gross and net revenue from every restaurant in the airport. That helps me effectively project were we are going to be a year or two from now. All our space in the terminal – every square foot – is tracked in PROPworks®. It’s important to track passengers and sales by concourse to see which tenants are performing best. If Operations is looking to move an airline, or the properties department is looking to move a retail or concession operator, they rely on me to provide the performance data for those tenants.”

  • Brian McGonagle, Director of Finance, Lee County Port Authority (June/July, 2014, AAAE Airport magazine)

Vail/Eagle County Regional Airport (EGE)

“Any airline, any position, anytime is what we like to say,” relates Phillips. “The primary driver for shared use technology was to facilitate entrant service from Air Canada. All five preferential-use gates were spoken for and we needed capacity. We found the best way to do that wasn’t through new brick and mortar, a very expensive proposition, but to optimize our gates; we needed to make the gates accessible by multiple carriers.”

“At EGE, we need to extend our ability to operate within the existing terminal before we add new brick and mortar for as long as possible. If we have another new carrier come in, we’ll look at shared use as a way of enhancing our ability to use the ticket counters more flexibly, so we can operate the counters and gates in a virtual representation for the airlines, rather than having to add space.”  

  • Greg Phillips, Aviation Director (April/May, 2014, Airport World magazine)

“The key is how we’re able to virtually expand the footprint of the terminal without actually building out; shared use really makes our facility much more operationally flexible.” 

  • Chris Anderson, Assistant Aviation Director (April/May, 2014, Airport World magazine)