Our mission is to provide our customers with the world’s best integrated air transport solutions designed to reduce cost, optimize cash flow, and improve operational efficiencies.

Amadeus’ purpose is to shape the future of travel. A global player in the travel industry, Amadeus is a multinational company employing more than 15,000 people, headquartered in Europe and operating in 195 countries. The company is a leader in electronic travel distribution and is a pioneer in community platforms, enabling all players in the travel ecosystem to be integrated and interact in seamless, real-time fashion. Amadeus’ solutions enrich the travel experience for hundreds of millions of people every year.

Amadeus Airport IT Americas  is an air transport information technology solutions firm based in Orlando, Florida. Our comprehensive portfolio of solutions enable airports and airlines to better utilize and manage resources, enhance the passenger experience, reduce costs, and optimize revenue generation.

Our operational, passenger processing, intelligent display, and revenue management platforms deliver enterprise-class business intelligence solutions and are the most innovative in the air transport marketplace.

In 2011, Amadeus expanded into providing solutions for airports and ground handlers; a natural progression from this success and experience in IT solutions for airlines. In 2014, Amadeus purchased UFIS Airport Solutions, and in April 2015 continued its rapid growth with the acquisition of AirIT, cementing its strong commitment to the future of the global airport industry.

Our  solutions are operational in 30 of the top 50 airports in North America, and as a testament to their scalability, Amadeus solutions are at home in another 120+ airports in the U.S.

the management team

Betros Wakim

President Betros is AirIT’s senior technology executive with more than 23 years of experience in the software & information technology industries. Betros has built and maintained an award winning, innovative, and dynamic corporate culture at AirIT, and the company was recognized as one of the best companies to work for in Florida for three years in a row (2009, 2010, & 2011) by Florida Trend Magazine.

Betros holds a BS and an MS in Electrical and Computer Engineering from Memphis State University, an MS in Engineering Management from Northwestern University, and an MBA from the Massachusetts Institute of Technology (MIT).

Chris Keller

Vice President, Business Development & Customer Support Chris joined AirIT in 2001 with more than 20 years of experience in operational, marketing, and sales management. Chris is responsible for the operations, sales, and marketing activities for AirIT and has more than fifteen years of experience in the air-transport industry providing operational, financial, and passenger processing solutions, as well as IT integration services.

Chris holds a Bachelor of Science Degree in Political Science from California State University at Sacramento. He also has an Executive Certificate in Management and Leadership from the MIT-Sloan School of Management.


Business Systems/ PROPworks®
Business Systems/ PROPworks®

The Amadeus PROPworks® Property and Revenue Management System is a highly configurable off-the-shelf software solution utilized at airports of all size and scope.

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Passenger Processing Systems
Passenger Processing Systems

Amadeus utilizes contemporary network and desktop virtualization technologies to provide secure access to native airline applications while delivering operational flexibility to the airport.

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Operational Systems
Operational Systems

Amadeus operational solutions are designed to streamline information flows and enhance efficiency and productivity. Systems include the Amadeus Airport Operational Database; Amadeus Resource Management System; and Amadeus VAMS.

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Intelligent Display Systems
Intelligent Display Systems

Amadeus delivers robust content management, dynamic display functionality, and comprehensive brand delivery for all communication needs, including advertising, flight/gate/baggage display, visual paging, and wayfinding.

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Airport Intelligence
Airport intelligence for the integrated platform.


The Amadeus airport intelligence strategy is composed of the comprehensive end-to-end airport business, operational, and passenger experience technology platform that enables airports to leverage data and make better-informed decisions, ultimately resulting in an optimized travel experience for the passenger, reduced costs for carriers, and increased revenue opportunities for airports.

Airport intelligence is a contemporary technology strategy which relies on leveraging a multi-sided platform to provide enterprise data management and integrate critical business intelligence into every aspect of an airport’s operation.

The airport intelligence strategy is a proactive effort to harvest data from the many disparate technology systems present within the airport enterprise, and apply optimized business analytics to allow for better, more informed decision making, and ultimately create a brand new breed of passenger-friendly intelligent airports.

Airport intelligence incorporates a holistic approach to utilize every nuance of available airport data to drive efficiency and revenue to provide a win-win-win opportunity for airports, airlines, and passengers alike.


Amadeus offers a comprehensive suite of IT services, including onsite hardware support, software development, and system integration. Our systems integration capabilities enable us to minimize risk, maximize technology investment, and deliver the best systems integration solution suited to your airport’s needs.

All Amadeus projects are managed in accordance with the Amadeus Quality Management System. This system was designed to provide the practical transformation of quality objectives and to ensure a high quality standard for all Amadeus products and services.

The Amadeus project management methodology is designed to support the management, administration, and control of all tasks assigned to a project, and is critical to a successful implementation.

Amadeus also offers a full line of educational services for the Amadeus PROPworks® product line. In addition to our standard “train the trainer” approach, we offer customized end-user training for organizations that desire full service training.These services provide customized end-user training materials developed around your unique business processes, job aids, custom training exercises, and more using your specific data and Amadeus PROPworks® configuration.


global map

For a complete list of our customer references and airport sites, please contact



News & Media



Welcome to the Amadeus resource archive. Here, you can download information sheets that provide general descriptions of individual products within the Amadeus airport technology solutions suite. You may also download airport business partner case studies.


AirIT Corporate Office

Career Opportunities
Amadeus is dedicated to creating an environment that enhances your career and individual growth. We believe that an employee culture dedicated to quality and a balanced life are critical to the success of our team. At Amadeus, employee development and advocacy are a top priority. Our benefits include a comprehensive insurance plan, 401(k), vacation, career development and professional training.

Current Available Positions:

* Amadeus never requests banking, credit card, drivers’ licenses, social security numbers, age or address information from online job applicants. Likewise we never ask for money, charitable donations, or purchases to obtain a job. If you are applying for a job and receive a request for sensitive personal information PLEASE DO NOT REPLY.

WE ONLY HIRE job candidates after a personal interview with a member of our Human Resources team.